Shipping Information

📦 A Message From Us

We know you’re excited to receive your order from The Aussie Haven — and we’re just as excited to get it to you! Our team works hard to process and dispatch orders as quickly as possible.

⏱ Processing & Delivery Times

✅ Order Processing
Orders are processed within 24 hours of purchase. During busy periods (such as public holidays), processing may extend to 48 hours.

✅ Standard Delivery
You can expect your order to arrive within 4–10 business days, depending on your location and courier conditions.

🌏 Where We Ship From

To keep our products in stock and prices competitive, The Aussie Haven ships from both local Australian and international warehouses.

  • If your item is available in our Melbourne facility, it will be sent from there.

  • If stock is only available in one of our international partner warehouses, it will be dispatched from overseas — but still delivered within the same 4–10 business day timeframe.

🚚 Fast & Free Shipping Australia-Wide

We proudly offer fast and free shipping Australia-wide on all orders, with no minimum spend required.

🔍 Order Tracking

Once your order is on its way, you’ll receive a shipping confirmation email with tracking details so you can follow its journey every step of the way. Please note tracking updates may take a day or two to appear once dispatched.

📫 Lost or Missing Parcels

Once an order has been dispatched and handed over to the courier, The Aussie Haven is not liable for delays, losses, or delivery issues caused by third-party carriers.

If your parcel appears to be lost or delayed, please contact the courier directly using your tracking number. If you need help navigating this process, our team is always happy to assist — just reach out!

🤝 Need Help?

If you have any questions, reach out via our Contact Us page with your order number. Our friendly team is here to help within 24–48 hours.

💛 Thank You for Supporting The Aussie Haven!

We truly appreciate your support and look forward to delivering great products and great service every time.