Refund Policy

🔄 Returns & Refunds Policy

We follow Australian Consumer Law to ensure your rights and guarantees are upheld. Our goal is to make your experience with The Aussie Haven fair, clear, and hassle-free.

By purchasing from us, you agree to the terms outlined below. If you have any questions, please reach out via our Contact Us page.

❌ Order Cancellations

We work hard to process and ship orders quickly. Once an order is placed, it immediately enters our processing system, and cancellations cannot be guaranteed.

In certain circumstances, cancellations may be approved at our discretion if requested promptly after purchase. If a cancellation is approved, a 10% restocking and processing fee will be deducted from your refund to cover non-refundable payment processing fees and administration costs.

If your order has already been dispatched, we’re unable to cancel it. In this case, you’re welcome to return the item in line with our Returns Policy.

✅ 30-Day Change of Mind Guarantee

We offer a Risk-Free 30-Day Money-Back Guarantee. If you change your mind within 30 days of receiving your order, you’re eligible for a full refund.

Conditions:

  • Item must be new, unused, and in original packaging

  • Return shipping is the customer’s responsibility

⚠️ Hygiene Notice

For health and hygiene reasons, personal care products (e.g., shaving devices) cannot be returned once opened or used, even within the 30-day window.

🔧 Faulty or Defective Products (Australian Consumer Law)

If your item has a manufacturing fault or defect, you are entitled to a repair, replacement, or refund under Australian Consumer Law.

To assess your claim, we may request:

  • A brief description of the issue

  • Photo or video evidence showing the fault

Return Shipping for Faulty Items:

  • Customers cover the return shipping cost initially (if required)

  • Once we confirm the fault, we fully reimburse return postage

  • Approved refunds are issued to your original payment method within 5–10 business days

Note: Damage caused during transit is handled under our Shipping Protection Policy, which provides replacement only (no refunds). Theft or “delivered but not received” scenarios are not eligible for refunds or replacements unless required by law.

🚫 Refunds Are Not Available If:

  • More than 30 days have passed (for change-of-mind returns)

  • The product has been opened or used (for hygiene-restricted items)

  • You found the product cheaper elsewhere

  • You ordered by mistake

  • The product was damaged due to misuse

  • The parcel shows “Delivered” in tracking but you claim it was not received (theft is not covered)

🔁 How to Return an Item

  1. Contact us via the Contact Us page with your order number

  2. We’ll provide return instructions

  3. Return postage is the customer’s responsibility for change-of-mind returns

  4. Refunds are processed within 5–10 business days once the item is received and approved

⏳ Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account

  • Contact your bank (processing times can vary)

  • If still missing, contact us via the Contact Us page

📞 Contacting Us

Use our Contact Us page for all inquiries.
We respond within 24–48 business hours (Mon–Fri).

For shipping timeframes, see our Shipping Information page.

🙏 Thank You for Supporting The Aussie Haven!

We genuinely appreciate your trust and are committed to providing a positive experience.