Refund Policy

🔄 Returns & Refunds Policy

We follow Australian Consumer Law to ensure your rights and guarantees are upheld. Our goal is to make your experience with The Aussie Haven fair, clear, and hassle-free.

By purchasing from us, you agree to the terms outlined below. If you have any questions, please reach out via our Contact Us page.

❌ Order Cancellations

At The Aussie Haven, we work hard to process and ship your orders quickly. Once an order is placed, it immediately enters our processing system, and cancellations cannot be guaranteed.

In certain circumstances, cancellations may be approved at our discretion if requested promptly after purchase. If a cancellation is approved, a restocking and processing fee of 10% of the order total will be deducted from your refund to cover non-refundable payment processing fees and administration costs.

If your order has already been dispatched, we’re unable to cancel it. In this case, you’re welcome to return the item in line with our Returns Policy.

✅ 14-Day Change of Mind Guarantee

We offer a Risk-Free 14-Day Money-Back Guarantee.
If you change your mind within 14 days of receiving your order, you're eligible for a full refund.

Conditions:

  • Item must be in new, unused condition and in its original packaging

  • Return shipping is the customer’s responsibility

⚠️ Hygiene Notice

For health and hygiene reasons, personal care products (e.g. shaving devices) cannot be returned once opened or used, even within the 14-day window.

🔧 Faulty or Damaged Items (Australian Consumer Law)

If your item arrives faulty or damaged, you're entitled to a refund or replacement under Australian Consumer Law.

While there’s no strict time limit to report a fault, we recommend contacting us as soon as possible.

To assess your claim, we may request:

  • A brief description of the fault

  • A photo or video showing the issue

Return Shipping for Faulty Items:

  • Customers initially cover the return shipping cost (if required)

  • Once we confirm the fault and receive proof of postage (receipt), we fully reimburse return shipping via PayPal or bank transfer

Approved refunds are issued back to your original payment method within 5–10 business days of receiving the item back.

🚫 Refunds Are Not Available If:

  • More than 14 days have passed since delivery (for change of mind)

  • The product has been opened or used (for personal care items)

  • You found the product cheaper elsewhere

  • You placed the order by mistake

  • The product was damaged due to misuse

  • You were aware of the issue before purchasing

🔁 How to Return an Item:

  1. Contact us via the Contact Us page with your order number

  2. We’ll provide return instructions

  3. Return shipping is the customer’s responsibility for change-of-mind returns

  4. Items must be returned in new, unused condition in original packaging

Refunds are processed within 5–10 business days once your return is received and approved.

⏳ Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your bank (processing times vary)

  • If still missing, contact us via our Contact Us page

📞 Contacting Us

Use our Contact Us page for all inquiries.
We respond within 24–48 business hours (Monday to Friday).

For shipping timeframes, see our Shipping Information page.

🙏 Thank You for Supporting The Aussie Haven!

We appreciate your trust and are committed to delivering a positive experience.